STANNI improves customer service quality and sets a new benchmark in the industry
Release time:2025-05-13
STANNI improves customer service quality from multiple aspects. In business cooperation, provide one-on-one professional service teams to clients and follow up on project progress throughout the process. When searching for suppliers, fully understand customer needs and provide accurate matching solutions. Timely communicate with customers and solve customer problems in factory audit, payment management, customs declaration, and transportation services. In terms of after-sales service, establish a rapid response mechanism to promptly handle customer feedback. For example, when a customer raised quality issues with a certain batch of commercial kitchen utensils, STANNI quickly organized personnel to investigate and handle them, replaced the products for the customer and provided compensation, winning the customer's trust and praise.
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